{"id":1323,"date":"2019-03-11T20:10:06","date_gmt":"2019-03-11T18:10:06","guid":{"rendered":"https:\/\/www.nav.ro\/blog\/?p=1323"},"modified":"2019-03-15T18:55:49","modified_gmt":"2019-03-15T16:55:49","slug":"crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client","status":"publish","type":"post","link":"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/","title":{"rendered":"Crearea \u0219i administrarea tichetelor de suport din Zona de Client"},"content":{"rendered":"\n<p>Acest tutorial va prezenta modalitatea prin care se pot deschide \u0219i administra tichetele de suport. <\/p>\n\n\n\n<p>Tichetele de suport reprezint\u0103 o modalitate foarte bun\u0103 de comunicare cu departamentele NAV atunci c\u00e2nd este nevoie de asisten\u021b\u0103, exist\u0103 probleme de raportat, etc. Sistemul de tichetare p\u0103streaz\u0103 un istoric, astfel \u00eenc\u00e2t, at\u00e2t utilizatorul c\u00e2t \u0219i compania de g\u0103zduire pot vedea ce probleme au fost sau a\u0219teapt\u0103 s\u0103 fie rezolvate. Astfel, dac\u0103 o problem\u0103 deja rezolvat\u0103 apare din nou, pa\u0219ii pentru remediere pot fi g\u0103si\u021bi \u00een istoricul tichetelor. <\/p>\n\n\n\n<p>Se presupune c\u0103 s-a efectuat deja logarea \u00een zona de client. \u00cen cazul \u00een care apar probleme \u00een procesul de logare, se poate consulta tutorialul \u201eAutentificarea \u00een zona de client\u201d din cadrul acestei categorii.<\/p>\n\n\n\n<p>Pe pagina din Zona de Client, se va face click pe \u201cDeschide un ticket\u201d. Se va selecta departamentul spre care se dore\u0219te trimiterea tichetului (Suport Tehnic \/ Suport Comercial). Se va redirec\u021biona c\u0103tre o pagin\u0103 unde vor ap\u0103rea automat detaliile utilizatorului, se completeaz\u0103 subiectul mesajului, se va selecta prioritatea \u0219i serviciul la care se face referire. \u00cen c\u0103su\u021ba mare, va fi editat mesajul care se dore\u0219te trimis, cu c\u00e2t mai multe detalii despre problema \u00eent\u00e2mpinat\u0103, fiind posibil\u0103 \u0219i ata\u0219area de fi\u0219iere (screenshot-uri, ping, mtr, etc). <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"52\" src=\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.07.51.png\" alt=\"\" class=\"wp-image-1346\" srcset=\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.07.51.png 481w, https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.07.51-300x32.png 300w\" sizes=\"auto, (max-width: 481px) 85vw, 481px\" \/><figcaption>Fig. 1<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"902\" height=\"258\" src=\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.08.39.png\" alt=\"\" class=\"wp-image-1347\" srcset=\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.08.39.png 902w, https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.08.39-300x86.png 300w, https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.08.39-768x220.png 768w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><figcaption>Fig. 2<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1002\" height=\"188\" src=\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.10.38.png\" alt=\"\" class=\"wp-image-1349\" srcset=\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.10.38.png 1002w, https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.10.38-300x56.png 300w, https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.10.38-768x144.png 768w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><figcaption>Fig. 3<\/figcaption><\/figure>\n\n\n\n<p>Apoi se va face click pe butonul &#8222;Trimite&#8221;. \u00cen acel moment tichetul a fost trimis cu succes iar utilizatorul va primi o copie a tichetului pe adresa de e-mail \u00eenregistrat\u0103 \u00een sistem. <\/p>\n\n\n\n<p>Pentru a gestiona un tichet deja deschis, se va face click pe tab-ul \u201cTichete de Suport\u201d din partea de sus a paginii principale. \u00cen acea pagin\u0103 vor fi afi\u0219ate toate tichetele care s-au trimis, \u00eempreun\u0103 cu statusul lor. Dac\u0103 tichetul este deschis, \u0219i se dore\u0219te ad\u0103ugarea unui r\u0103spuns sau \u00eenchiderea acestuia, se poate face click pe subiect pentru a-l deschide. <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1006\" height=\"347\" src=\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.11.54.png\" alt=\"\" class=\"wp-image-1351\" srcset=\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.11.54.png 1006w, https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.11.54-300x103.png 300w, https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-17.11.54-768x265.png 768w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><figcaption>Fig. 4<\/figcaption><\/figure>\n\n\n\n<p>Se poate face click pe butonul &#8222;Acas\u0103&#8221; pentru a accesa din nou pagina principal\u0103 din Zona Client.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Acest tutorial va prezenta modalitatea prin care se pot deschide \u0219i administra tichetele de suport. Tichetele de suport reprezint\u0103 o modalitate foarte bun\u0103 de comunicare cu departamentele NAV atunci c\u00e2nd este nevoie de asisten\u021b\u0103, exist\u0103 probleme de raportat, etc. Sistemul de tichetare p\u0103streaz\u0103 un istoric, astfel \u00eenc\u00e2t, at\u00e2t utilizatorul c\u00e2t \u0219i compania de g\u0103zduire pot<\/p>\n","protected":false},"author":1,"featured_media":1378,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[153],"tags":[159,132,158,10],"class_list":["post-1323","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client","tag-asistenta","tag-suport","tag-ticket","tag-zona-de-client"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Crearea \u0219i administrarea tichetelor de suport din Zona de Client - NAV.RO Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Crearea \u0219i administrarea tichetelor de suport din Zona de Client - NAV.RO Blog\" \/>\n<meta property=\"og:description\" content=\"Acest tutorial va prezenta modalitatea prin care se pot deschide \u0219i administra tichetele de suport. Tichetele de suport reprezint\u0103 o modalitate foarte bun\u0103 de comunicare cu departamentele NAV atunci c\u00e2nd este nevoie de asisten\u021b\u0103, exist\u0103 probleme de raportat, etc. Sistemul de tichetare p\u0103streaz\u0103 un istoric, astfel \u00eenc\u00e2t, at\u00e2t utilizatorul c\u00e2t \u0219i compania de g\u0103zduire pot\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/\" \/>\n<meta property=\"og:site_name\" content=\"NAV.RO Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/nav6718\" \/>\n<meta property=\"article:published_time\" content=\"2019-03-11T18:10:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-03-15T16:55:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-18.55.12.png\" \/>\n\t<meta property=\"og:image:width\" content=\"302\" \/>\n\t<meta property=\"og:image:height\" content=\"333\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"NAV.RO\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@nav6718\" \/>\n<meta name=\"twitter:site\" content=\"@nav6718\" \/>\n<meta name=\"twitter:label1\" content=\"Scris de\" \/>\n\t<meta name=\"twitter:data1\" content=\"NAV.RO\" \/>\n\t<meta name=\"twitter:label2\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/\"},\"author\":{\"name\":\"NAV.RO\",\"@id\":\"https:\/\/www.nav.ro\/blog\/#\/schema\/person\/c0271febcae717bbdbc3b2c6dbdec20e\"},\"headline\":\"Crearea \u0219i administrarea tichetelor de suport din Zona de Client\",\"datePublished\":\"2019-03-11T18:10:06+00:00\",\"dateModified\":\"2019-03-15T16:55:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/\"},\"wordCount\":349,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.nav.ro\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-18.55.12.png\",\"keywords\":[\"Asistenta\",\"Suport\",\"Ticket\",\"zona de client\"],\"articleSection\":[\"CLIENT\"],\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/\",\"url\":\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/\",\"name\":\"Crearea \u0219i administrarea tichetelor de suport din Zona de Client - NAV.RO Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.nav.ro\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-18.55.12.png\",\"datePublished\":\"2019-03-11T18:10:06+00:00\",\"dateModified\":\"2019-03-15T16:55:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#breadcrumb\"},\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#primaryimage\",\"url\":\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-18.55.12.png\",\"contentUrl\":\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-18.55.12.png\",\"width\":302,\"height\":333},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Prima pagin\u0103\",\"item\":\"https:\/\/www.nav.ro\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Crearea \u0219i administrarea tichetelor de suport din Zona de Client\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.nav.ro\/blog\/#website\",\"url\":\"https:\/\/www.nav.ro\/blog\/\",\"name\":\"NAV.RO Blog\",\"description\":\"Stiri IT\u2705 de actualitate si noutati din domeniul Hosting \u279c Gazduire Web \u279c Servere Dedicate \/ VPS \u279c DATA CENTER \u279c Domenii \u2b50 Actualizare zilnica de la expertii NAV.RO\",\"publisher\":{\"@id\":\"https:\/\/www.nav.ro\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.nav.ro\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ro-RO\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.nav.ro\/blog\/#organization\",\"name\":\"NAV Communications\",\"url\":\"https:\/\/www.nav.ro\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\/\/www.nav.ro\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2022\/09\/nav_logo.png\",\"contentUrl\":\"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2022\/09\/nav_logo.png\",\"width\":1120,\"height\":800,\"caption\":\"NAV Communications\"},\"image\":{\"@id\":\"https:\/\/www.nav.ro\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/nav6718\",\"https:\/\/x.com\/nav6718\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.nav.ro\/blog\/#\/schema\/person\/c0271febcae717bbdbc3b2c6dbdec20e\",\"name\":\"NAV.RO\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\/\/www.nav.ro\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/93c42d768fb29d2b7c2c9b94595b1770ec8dbbda107bfb5e6759247e857c9cda?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/93c42d768fb29d2b7c2c9b94595b1770ec8dbbda107bfb5e6759247e857c9cda?s=96&d=mm&r=g\",\"caption\":\"NAV.RO\"},\"sameAs\":[\"https:\/\/www.nav.ro\"],\"url\":\"https:\/\/www.nav.ro\/blog\/author\/useradmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Crearea \u0219i administrarea tichetelor de suport din Zona de Client - NAV.RO Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/","og_locale":"ro_RO","og_type":"article","og_title":"Crearea \u0219i administrarea tichetelor de suport din Zona de Client - NAV.RO Blog","og_description":"Acest tutorial va prezenta modalitatea prin care se pot deschide \u0219i administra tichetele de suport. Tichetele de suport reprezint\u0103 o modalitate foarte bun\u0103 de comunicare cu departamentele NAV atunci c\u00e2nd este nevoie de asisten\u021b\u0103, exist\u0103 probleme de raportat, etc. Sistemul de tichetare p\u0103streaz\u0103 un istoric, astfel \u00eenc\u00e2t, at\u00e2t utilizatorul c\u00e2t \u0219i compania de g\u0103zduire pot","og_url":"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/","og_site_name":"NAV.RO Blog","article_publisher":"https:\/\/www.facebook.com\/nav6718","article_published_time":"2019-03-11T18:10:06+00:00","article_modified_time":"2019-03-15T16:55:49+00:00","og_image":[{"width":302,"height":333,"url":"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-18.55.12.png","type":"image\/png"}],"author":"NAV.RO","twitter_card":"summary_large_image","twitter_creator":"@nav6718","twitter_site":"@nav6718","twitter_misc":{"Scris de":"NAV.RO","Timp estimat pentru citire":"2 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#article","isPartOf":{"@id":"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/"},"author":{"name":"NAV.RO","@id":"https:\/\/www.nav.ro\/blog\/#\/schema\/person\/c0271febcae717bbdbc3b2c6dbdec20e"},"headline":"Crearea \u0219i administrarea tichetelor de suport din Zona de Client","datePublished":"2019-03-11T18:10:06+00:00","dateModified":"2019-03-15T16:55:49+00:00","mainEntityOfPage":{"@id":"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/"},"wordCount":349,"commentCount":0,"publisher":{"@id":"https:\/\/www.nav.ro\/blog\/#organization"},"image":{"@id":"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#primaryimage"},"thumbnailUrl":"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-18.55.12.png","keywords":["Asistenta","Suport","Ticket","zona de client"],"articleSection":["CLIENT"],"inLanguage":"ro-RO","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/","url":"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/","name":"Crearea \u0219i administrarea tichetelor de suport din Zona de Client - NAV.RO Blog","isPartOf":{"@id":"https:\/\/www.nav.ro\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#primaryimage"},"image":{"@id":"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#primaryimage"},"thumbnailUrl":"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-18.55.12.png","datePublished":"2019-03-11T18:10:06+00:00","dateModified":"2019-03-15T16:55:49+00:00","breadcrumb":{"@id":"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#breadcrumb"},"inLanguage":"ro-RO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/"]}]},{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#primaryimage","url":"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-18.55.12.png","contentUrl":"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-2019-03-15-at-18.55.12.png","width":302,"height":333},{"@type":"BreadcrumbList","@id":"https:\/\/www.nav.ro\/blog\/crearea-si-administrarea-tichetelor-de-suport-din-zona-de-client\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Prima pagin\u0103","item":"https:\/\/www.nav.ro\/blog\/"},{"@type":"ListItem","position":2,"name":"Crearea \u0219i administrarea tichetelor de suport din Zona de Client"}]},{"@type":"WebSite","@id":"https:\/\/www.nav.ro\/blog\/#website","url":"https:\/\/www.nav.ro\/blog\/","name":"NAV.RO Blog","description":"Stiri IT\u2705 de actualitate si noutati din domeniul Hosting \u279c Gazduire Web \u279c Servere Dedicate \/ VPS \u279c DATA CENTER \u279c Domenii \u2b50 Actualizare zilnica de la expertii NAV.RO","publisher":{"@id":"https:\/\/www.nav.ro\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.nav.ro\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ro-RO"},{"@type":"Organization","@id":"https:\/\/www.nav.ro\/blog\/#organization","name":"NAV Communications","url":"https:\/\/www.nav.ro\/blog\/","logo":{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/www.nav.ro\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2022\/09\/nav_logo.png","contentUrl":"https:\/\/www.nav.ro\/blog\/wp-content\/uploads\/2022\/09\/nav_logo.png","width":1120,"height":800,"caption":"NAV Communications"},"image":{"@id":"https:\/\/www.nav.ro\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/nav6718","https:\/\/x.com\/nav6718"]},{"@type":"Person","@id":"https:\/\/www.nav.ro\/blog\/#\/schema\/person\/c0271febcae717bbdbc3b2c6dbdec20e","name":"NAV.RO","image":{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/www.nav.ro\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/93c42d768fb29d2b7c2c9b94595b1770ec8dbbda107bfb5e6759247e857c9cda?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/93c42d768fb29d2b7c2c9b94595b1770ec8dbbda107bfb5e6759247e857c9cda?s=96&d=mm&r=g","caption":"NAV.RO"},"sameAs":["https:\/\/www.nav.ro"],"url":"https:\/\/www.nav.ro\/blog\/author\/useradmin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.nav.ro\/blog\/wp-json\/wp\/v2\/posts\/1323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nav.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nav.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nav.ro\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nav.ro\/blog\/wp-json\/wp\/v2\/comments?post=1323"}],"version-history":[{"count":4,"href":"https:\/\/www.nav.ro\/blog\/wp-json\/wp\/v2\/posts\/1323\/revisions"}],"predecessor-version":[{"id":1352,"href":"https:\/\/www.nav.ro\/blog\/wp-json\/wp\/v2\/posts\/1323\/revisions\/1352"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nav.ro\/blog\/wp-json\/wp\/v2\/media\/1378"}],"wp:attachment":[{"href":"https:\/\/www.nav.ro\/blog\/wp-json\/wp\/v2\/media?parent=1323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nav.ro\/blog\/wp-json\/wp\/v2\/categories?post=1323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nav.ro\/blog\/wp-json\/wp\/v2\/tags?post=1323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}